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FREQUENTLY ASKED QUESTIONS
Where are you located? We are located on the corner of Great Oaks Drive and 620, approximately 1 mile west of Round Rock Medical Center. What are the office hours? Monday through Friday, 8:30 a.m. - 5 p.m. With which hospitals are the physicians from Treehouse Pediatrics affiliated? We are affiliated with Round Rock Medical Center, North Austin Medical Center and Dell Children's Center of Austin. Which insurance plans are accepted at Treehouse Pediatrics? We accept most major insurance plans, excluding Medicaid. For any insurance or billing question, please call our billing department at 255-8868 opt. 4. May I complete my new patient paperwork before I arrive? Forms are available to download and complete at home. Please bring them with out when you arrive. In addition, we will need to make a copy of your insurance card. How do I get advice about my child's symptoms? Our highly skilled nurses provide telephone advice and education. You may call any time during our regular office hours for answers to your questions. In the event that our nurses can't help you with a problem, it will be passed on to one of the providers. Urgent after-hours questions are handled by an off campus nurse triage. What if I have questions after the office is closed? Call the office at 255-8868. You will then be directed to our after-hour triage. The "Well Child Visit" is a visit dedicated to reviewing the routine aspects of your child's health (feeding/nutrition, sleep, behavior and development, etc.) These visits also include immunizations and education regarding routine preventive care. We always provide adequate time to answer any questions you may have about your child. How often should I schedule a Well Child Visit for my child? We follow the schedule of routine well child visits established by the American Academy of Pediatrics. We start with an initial newborn visit 2 weeks after your child is born. Routine well child visits are then scheduled at 2, 4, 6, 9, 12, 15 and 18 months of age. Yearly visits are recommended on or after each birthday. Where do you refer your patients if a specialist consultation is needed? We utilize physicians and other health care providers from a variety of institutions, as well as local independent physicians and groups. We rely on our years of experience with these providers and feedback from patients to continually update our "network" of specialists. We work with families to find the best care possible for your children. What if I need a referral to a specialist? How much notice is required to provide an insurance referral? What information is needed for the referral? Sometimes it may be necessary for our Physicians to refer your child to a specialist, for diagnostic testing (such as X-rays, CT scans, Ultrasounds) or to a therapist (speech, physical, occupational). After an appointment, your doctor will coordinate with our referral nurse; then she will begin the process of obtaining the necessary information from your insurance company. You will be called when it is ready. Please, do not make your appointment, until you hear from us. Additional requests, or renewals, can be obtained by calling our office at 512-255-8868 and speaking with a nurse. When calling, be prepared with the following information when requesting a referral: date of appointment, name of the specialist, provider number for the specialist, and reason for the referral. We greatly appreciate 48 hours notice for us to prepare your child's referral. What if I need a Prescription Refill? When you need a refill for a medication, please contact your pharmacy first. If the pharmacy is unable to refill the prescription, please call our office and leave a message with one of our staff members. A physician will review the medical record and determine if a refill of the medication can be authorized or if an office visit is required. What should I do if we’re traveling out of town and my child becomes sick? If this occurs during regular office hours, please call our office. We will help you assess the situation and determine what course of action, if any, is necessary. Please note, however, the doctor will not be able to prescribe any medication without seeing your child. If this occurs during hours when our office is closed, you may seek care at a local pediatrician’s office, walk-in clinic or emergency room. Many insurance companies also have an out of area phone number that you can contact for more information. Call the member services number on your insurance card for assistance in locating a participating provider.
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